Shipping Policy

What is a shipping policy?

A shipping policy is a set of terms created by an online retailer that describes how orders are shipped to the customer. Shipping policies typically include domestic and international shipping speed options, delivery times, return policies, payment terms, shipping costs, and estimates for order processing time.

Shipping policies typically are included in a company’s terms and conditions, or as a standalone document. It is not uncommon to update your policy every few months, especially when you add new shipping carriers, expand your fulfillment network, or anticipate delays based on issues like order volume or supply chain issues.

What to include in your shipping policy

What you cover in your shipping policy template and how you communicate it will depend on your current business operations and supply chain. The ultimate goal is to be transparent with customers at all times.